Refund policy
Last updated 4 October 2026. Gapnostic is a product of Kairos Solutions.
The short version: if Gapnostic is not right for you, ask within 14 days of any payment and you get that payment back in full. No forms, no arguments.
Who handles it
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so your receipt comes from Paddle and refunds are paid by Paddle to the card or account you paid with.
Within 14 days of a payment
Ask for a refund within 14 days of any payment, whether a new plan, a renewal or a yearly plan, and we refund that payment in full. You can ask us at ruhu@gapnostic.com, or Paddle directly from the link in your receipt.
After 14 days
You can cancel a plan at any time, and it will not renew. Cancelling keeps the time and credits already paid for until the end of that period. Payments older than 14 days are not refunded, unless something we did went wrong, in which case write to us and a person will look at it.
What a refund changes
Unspent credits from a refunded payment are taken back. Nothing you have made is touched: your projects, papers, highlights, ideas and reports stay yours, and searching, reading and downloading stay free.
Asking us something
A person reads ruhu@gapnostic.com. Most refunds are sorted the same day.